FAQ

How can I get a sample?

For quality & material checking, stock samples without customized printing are free to go but postage is not.

Would you mind to cover it? Freight collect is also for us operating if you have any carrier account.

How is my order shipped? Will my bags arrive on time?

By sea, by air or by express carriers (UPS, FedEx, TNT, ) transit time depends on freight rates.

In the unlikely event that your shipment is delayed, we will work diligently on your behalf to resolve it. However, we cannot be held responsible for UPS/Fed Ex shipping delays. If insurance, delivery/signature confirmation or guaranteed transit time is required, please notify us before an order is placed.

Do you provide rush service?

Several of bags are available for rush orders. And we also can offer you rush services according to your requirements and our factory situation.

What is your lead time?

Production begins on receipt of your proof approval.

Production times vary based on the bag you choose, availability of inventory, the printing process you choose. Production times vary from as little as 1-3 days to up to 3 months.

Please contact us for specific timing requests on a specific product.

What is your policy on over or under quantity ordered?

While we make every attempt to ship exact quantities on all of our orders.

What are your payment terms?

I’m ready to buy! How do I place an order?

We offer a variety of bag materials at various prices. Don’t have time to browse? Tell us about your project and we can recommend bags to best suit your needs. Not all of our bags are listed on our website so don’t hesitate to contact us if you’d like more options.

Once you’ve decided on a specific bag, we will provide you with a quote based on quantity, and a sample print with your artwork delivery in your hand for approval.